Refund and Return Policy for Airflowhato Mountain Bike Store

Effective Date: December 7, 2024

At Airflowhato Mountain Bike Store, we are dedicated to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a clear and straightforward return and refund policy to make the process as smooth and easy as possible.

Please read our Refund and Return Policy carefully to understand how we handle returns, exchanges, and refunds for purchases made from our website airflowhato.net and our physical store. By making a purchase, you agree to the terms and conditions of this policy.

1. Return and Exchange Eligibility

We offer a 30-day return period for products purchased through our website or physical store. To be eligible for a return or exchange, the following conditions must be met:

  • Condition of the Product: The product must be unused, in the original condition, and in the original packaging. This includes all accessories, manuals, and other items that came with the product.
  • Proof of Purchase: A receipt or proof of purchase (order confirmation, email receipt) must be provided to verify the transaction.
  • Time Frame: The return or exchange request must be made within 30 days from the date of purchase or delivery for online orders, or from the date of in-store purchase.
  • Exclusions: Certain items are excluded from the return policy, including:
    • Custom-built or personalized bikes and accessories
    • Gift cards
    • Clearance or final sale items
    • Items damaged by misuse or neglect

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  • Step 1: Contact our customer service team at [email protected] or (870) 423-4896 to request a return authorization and instructions. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Once your return is authorized, carefully pack the item(s) with the original packaging, including all accessories, manuals, and any other items that were part of the original shipment.
  • Step 3: Ship the item(s) back to the return address provided by our customer service team. You will be responsible for the shipping costs for returns, unless the return is due to a defective or incorrect item.
  • Step 4: After we receive and inspect the returned item(s), we will process your return or exchange request. Refunds will be issued to the original payment method.

Please note that customers are responsible for return shipping costs, and we strongly recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item and it has been inspected, we will issue a refund based on the following conditions:

  • Refund Amount: The refund will be for the full purchase price of the returned item(s), minus any applicable shipping costs, unless the return is due to our error (e.g., damaged or incorrect items).
  • Refund Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be credited back to the original payment method used at the time of purchase.
  • Payment Method: If you paid via credit/debit card, PayPal, or other payment methods, the refund will be issued to the same payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts, we may issue a partial refund based on the item’s condition.

4. Exchanges

If you need to exchange an item for a different size, color, or model, we will do our best to accommodate the exchange, subject to availability. Here’s how the exchange process works:

  • Step 1: Contact our customer service team to request an exchange, providing details about the item(s) you wish to exchange and the desired exchange item(s).
  • Step 2: If the exchange item is available, we will guide you on how to return the original item and ship the replacement item. You will be responsible for return shipping costs, but we will cover the cost of shipping the new item to you.
  • Step 3: If the exchange item is unavailable, we will offer you a full refund instead.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, we apologize for the inconvenience and will make sure to resolve the issue promptly. To ensure a smooth return process, please follow these steps:

  • Step 1: Contact our customer service team immediately at [email protected] or (870) 423-4896 within 7 days of receiving the damaged or incorrect item. Include your order number, a description of the issue, and photographs of the damage or incorrect item.
  • Step 2: We will provide you with a prepaid return shipping label to send the item back to us at no cost to you.
  • Step 3: After receiving the damaged or incorrect item, we will either issue a full refund to your original payment method or send you a replacement, depending on your preference and stock availability.

Please note that Airflowhato Mountain Bike Store reserves the right to inspect all returned items before issuing a refund or replacement. If we determine that the damage or issue was caused by misuse, neglect, or wear and tear, we may refuse the return or exchange.

6. Non-Returnable Items

The following items are non-returnable and are not eligible for a refund or exchange:

  • Custom or Personalized Items: Any items that were custom-built or personalized specifically for you cannot be returned.
  • Gift Cards: All gift cards are final sale and cannot be returned or refunded.
  • Clearance or Sale Items: Items marked as “final sale” or “clearance” are not eligible for returns or refunds.
  • Bikes and Accessories that Have Been Used or Assembled: If you have used, assembled, or altered the bike or its parts in any way, it will no longer be eligible for return or refund.

7. Cancellations

Orders can be canceled if they have not yet been shipped. To cancel an order, contact our customer service team as soon as possible. If the order has already been shipped, please refer to our return policy above.

8. International Returns

For international orders, please note that return shipping costs and customs duties are the responsibility of the customer. If you wish to return an international order, please follow the same steps outlined in this policy. Refunds for international returns will be issued in the same manner as domestic orders but may be subject to additional processing time.

9. How to Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to reach out to us. We are here to help!

  • Street: 1226 County Rd #608 Berryville, Arkansas(AR)
  • Phone number: (870) 423-4896
  • Email: [email protected]
  • Website: airflowhato.net

Airflowhato Mountain Bike Store is committed to providing excellent customer service. If you are not satisfied with your purchase, we will do our best to resolve the issue as quickly and fairly as possible. Please don’t hesitate to reach out to us if you need any assistance.

This Refund and Return Policy is comprehensive and designed to meet the needs of our customers while ensuring transparency. It’s written with SEO in mind to help customers easily find information on returns, refunds, and exchanges while ensuring compliance with e-commerce best practices and Google AdSense requirements.