Sales Policy for Airflowhato Mountain Bike Store
Effective Date: December 7, 2024
At Airflowhato Mountain Bike Store, we strive to provide our customers with the best products and services in the world of mountain biking. Our Sales Policy outlines the terms and conditions for purchasing products from our website airflowhato.net and our physical store. By making a purchase with us, you agree to the terms outlined in this policy.
Please take the time to read this Sales Policy thoroughly to understand how we handle orders, pricing, payments, and shipping. If you have any questions or concerns, feel free to contact us at [email protected] or call (870) 423-4896.
1. Product Availability
We make every effort to ensure that all products listed on our website and in-store are available for purchase. However, due to high demand or inventory discrepancies, some products may be temporarily out of stock. If an item you ordered is unavailable, we will notify you as soon as possible and provide options for either selecting a different product, waiting for restock, or receiving a full refund.
2. Pricing and Payment
Pricing
All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices displayed on our website may not include taxes, shipping fees, or additional charges that may apply based on your location. The final price will be shown at checkout, including applicable taxes and fees.
We reserve the right to correct any errors in pricing, whether caused by a typographical mistake, system error, or any other reason. In the event of a price discrepancy, we will contact you to confirm the correct price before proceeding with the order.
Payment Methods
We accept a variety of payment methods to ensure a seamless shopping experience, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payments through your PayPal account
- Apple Pay and Google Pay: Quick and secure payments using mobile wallet options
- Gift Cards: If you have a gift card, you can use it as a payment method at checkout
All payment transactions are processed through secure payment gateways, and we take every precaution to protect your financial information.
3. Order Confirmation and Processing
After placing an order, you will receive an order confirmation email detailing your purchase, the items ordered, and the shipping address. This email confirms that we have received your order, but it does not guarantee availability or shipment until we process the order.
Once your payment is successfully processed and the items are confirmed in stock, we will begin preparing your order for shipment. You will receive a shipping confirmation email once your order has been dispatched.
Please ensure that the shipping address provided is correct. We are not responsible for delays or misdeliveries resulting from incorrect information.
4. Shipping and Delivery
We offer various shipping options to meet the needs of our customers. The shipping cost will be calculated at checkout based on your location and the size of your order. Shipping times may vary depending on your location, but we strive to deliver all orders as quickly as possible.
Domestic Shipping (Within the United States)
- Standard Shipping: 5-7 business days (varies based on location)
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days (for urgent orders)
International Shipping
We currently offer international shipping to select countries. International shipping fees will be calculated at checkout, and customers are responsible for any customs duties or taxes that may apply.
Please note that international deliveries may take longer due to customs processing and varying local regulations.
Shipping Delays
While we strive to ship orders as quickly as possible, unforeseen circumstances such as weather events, holidays, or supply chain disruptions may cause delays. We will inform you of any delays as soon as we become aware of them.
5. Sales Tax
Sales tax will be applied to orders based on your location. The tax rate is determined by the shipping address you provide at checkout. If you have any questions regarding sales tax, please contact our customer service team at [email protected].
6. Order Cancellations
You may cancel your order within 24 hours of placing it, as long as the order has not already been processed and shipped. If you need to cancel an order, please contact our customer service team immediately at [email protected] or call (870) 423-4896.
Once your order has been shipped, we are unable to cancel it, but you can return the item following our Return and Refund Policy.
7. Promotional Discounts and Coupons
We occasionally offer promotional discounts and coupon codes through our website, email, or social media channels. These offers may be time-limited and subject to specific terms and conditions.
- Coupon Codes: If you have a valid coupon code, it must be entered during checkout to apply the discount. Coupon codes cannot be applied after an order has been placed.
- Promo Periods: Discounts or promotional offers are only valid during the period specified and may not be combined with other offers unless otherwise stated.
8. Warranty and Product Support
We stand behind the quality of the products we sell. Most of our mountain bikes and accessories come with a manufacturer’s warranty, which covers defects in materials or workmanship under normal use. Warranty coverage does not include damage caused by accidents, misuse, or wear and tear.
If you experience any issues with your products, please contact our customer service team at [email protected] or (870) 423-4896 for assistance. We will work with you to resolve the issue and guide you through the warranty claim process.
9. Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy. Please refer to our Return and Refund Policy for detailed instructions on how to return or exchange products.
- Eligibility for Returns/Exchanges: Items must be unused and in original condition.
- Shipping Costs for Returns: Customers are responsible for return shipping fees, except in cases of defective or incorrect products.
10. Customer Service and Support
Our customer service team is available to assist you with any questions or concerns related to your order, product information, shipping inquiries, or returns.
You can reach us by:
Street: 1226 County Rd #608 Berryville, Arkansas(AR)
Phone number: (870) 423-4896
Email: [email protected]
Website: airflowhato.net
11. Limitation of Liability
While we make every effort to ensure the accuracy and quality of our products, Airflowhato Mountain Bike Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total amount of your order.
12. Changes to This Sales Policy
We reserve the right to modify or update this Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.
13. Governing Law
This Sales Policy is governed by the laws of the United States and the State of Arkansas. Any disputes arising from this policy or your purchase from Airflowhato Mountain Bike Store will be resolved in the appropriate courts of Arkansas.
Airflowhato Mountain Bike Store is committed to providing excellent customer service and ensuring that you have a great shopping experience. If you have any questions regarding our sales process or policies, please do not hesitate to contact us.
This Sales Policy is designed to ensure clarity and transparency in the sales process for both customers and the business, while also adhering to the best practices for e-commerce and Google AdSense compliance.
Let me know if you need any additional changes or further details!